Shipping Policy

Last updated: September 20, 2026

VESKIVO aims to make shipping clear and straightforward. This policy explains how we process, dispatch, track, and deliver orders placed through our website.

1. Shipping Destinations

VESKIVO currently ships to customers in the United States and selected European destinations. Available delivery locations are shown at checkout.

If your location is not available during checkout, we are unable to ship to that address at this time.

2. Free Standard Shipping

Standard shipping is free on all eligible VESKIVO orders.

We do not charge a separate standard-shipping fee at checkout. If an alternative shipping method is offered for a particular destination, any additional charge will be shown before you place your order.

3. Order Processing

Orders are generally prepared within 1–3 business days after payment is confirmed.

Processing may include payment review, inventory confirmation, product preparation, quality inspection, packing, and transfer to the shipping carrier.

Business days are Monday through Friday, excluding major U.S. public holidays. Processing time begins before transit time and should not be treated as part of the delivery estimate.

4. Estimated Delivery Time

After dispatch, standard delivery usually takes:

• United States: 7–15 business days
• Europe: 7–15 business days

Including processing, most orders are expected to arrive within approximately 8–18 business days.

Delivery estimates are provided as guidance only. Actual arrival times can vary due to carrier operations, destination conditions, weather, holiday periods, customs processing, and other events outside VESKIVO’s reasonable control.

5. Tracking Your Order

When your order has been dispatched, we will send a shipping confirmation email with tracking information to the email address used at checkout.

Tracking may take several business days to show its first update. This does not necessarily mean that your shipment has stopped moving. Please allow the carrier sufficient time to register and refresh tracking events.

6. Taxes, Duties, and Import Charges

For eligible orders, applicable taxes, duties, and import charges are included in the amount shown at checkout.

Customers should not be asked to pay additional import duties or taxes upon delivery for charges already included at checkout. Customs authorities may still inspect international shipments, which can affect delivery timing.

7. Delays in Transit

Although we work to dispatch orders promptly, delivery delays may occasionally occur. Common causes include carrier congestion, severe weather, public holidays, customs inspections, transport disruptions, remote-delivery routes, or incomplete address details.

A delayed tracking update or later-than-expected arrival does not automatically mean a parcel is lost.

8. Missing or Delayed Orders

If your order has passed its estimated delivery period, please contact us at gkhyif57982m@outlook.com.

Before contacting us, please check:

• Your tracking information
• The delivery address entered at checkout
• Any carrier delivery notice
• Your mailbox, building reception, front door, or designated safe place
• Whether another person at your address accepted the parcel

Please include your order number so we can review the shipment efficiently.

9. Lost Shipments

If a carrier confirms that a parcel has been lost, or if available tracking information supports that conclusion after review, VESKIVO will assess the appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another reasonable solution. Decisions may depend on carrier findings, order status, and the information available during the investigation.

10. Delivered but Not Located

If tracking states that your order was delivered but you cannot find it, please first check with household members, neighbors, reception staff, mailrooms, and other possible delivery locations.

You should also contact the carrier promptly to open an inquiry. Once a carrier records a shipment as delivered, VESKIVO cannot guarantee reimbursement for a parcel reported missing or stolen afterward, but we will review the situation and provide reasonable assistance.

11. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout, including apartment or unit details where relevant.

If you notice an error after placing an order, contact us immediately. We will try to help before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.

If a package is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts caused by the recipient, further shipping arrangements may require additional charges.

12. Contact Us

For questions about delivery, tracking, or shipping-related issues, contact:

VESKIVO
Operated by: RICHEA LANETTE PARKER
1040 Riverside Rd
Hollandale, MS 38748
United States

Email: gkhyif57982m@outlook.com